After Sales

Time for a service?

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What are the advantages of RIXEN Original Spare Parts

  • Our original components meet the safety standards of the Product Safety Act and the relevant DIN EN standards, ensuring safe operation.
  • Less downtime of the system due to the high product quality
  • Less need for spare parts due to durable components
  • As inventor and world market leader, we have strong quality control due to high production volume
  • Continuous optimization and further development of components
  • Largest spare parts stock on the market with webshop
  • Express shipping worldwide
Produktion 2019-11 (23)

Order with QR Code: How does it work?

Ordering spare parts has never been easier! Scan the QR code with your smartphone and be conveniently redirected to the required item in our webshop. 

Spare Parts Catalogue

Download Spare Parts Catalogue

Our Service Packages

Service Package

Pre-Season Service

The all-inclusive package to prepare your system consists of 20h Rixen service technician on site:

  • Cable shortening and greasing
  • Pulley shafts greasing
  • Changing differential oil
  • Carriers installation
  • Roller setting with flag test with flag test
Service Package

Winterization Service

The all-inclusive package for winterizing your system consists of 10h Rixen service technician on site:

  • Removing all carriers
  • Pulley shafts greasing
  • Filling up differential oil
  • Releasing running cable tension
Service Package

Inspection Service

  • Inspection of all components to optimize service life
  • Ensuring the availability of the required spare parts on site
  • In case of major problems: Preparation of service quotations and preparation of troubleshooting.
  • The inspection includes the following documents: detailed photo report, inspection report, certification seal.
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Technical trainings

Basic Training – 2 Days:

  • Safe operation and handling of the system
  • Confident elimination of simple malfunctions
  • Daily and weekly maintenance
  • Correct keeping of the maintenance log
  • Dealing with customers: basic safety instructions

Advanced Training – 3 Days

  • Monthly and annual maintenance
  • All adjustments at the motor mast
  • Pulley adjustment, flag test and lining change
  • Differential maintenance
  • Running cable maintenance
  • Preventive stock management of spare parts
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Tech Tips

We regularly create videos with technical tips to give you advice for a smooth operation in your cable park. Don’t miss a video – Subscribe to our YouTube channel or follow us on Facebook and Instagram.

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Here for you 7 days a week!

Our chief of service Lars Barbosa has been working in the industry for over 30 years. Starting as an operator, he has travelled the world as a technician for RIXEN and has installed over 40 cableways. Most recently, he worked for 10 years as a cable park owner in France.

“We want to develop our existing service concept and add new components. Service work has grown steadily in recent years. However, our service needs to be better organised and more focused on customer needs. The aim is to reduce costs while increasing quality and creating a win-win situation for cable owners and the manufacturer. Of course, the service is not free and it costs something, but at the same time you save money elsewhere. But overall the benefits are simply greater for both sides,” says Lars.

Do you need technical support or do you have questions about our spare parts? Would you like to make an appointment for maintenance service or operator training?

Contact our service team directly:

Phone: +49 8131-33569-7100

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Or send us an email

Success Stories

Water ski and wakeboard cableways all over the world tell their stories here. Discover which customers have already placed their trust in us and have been successful with it - in some cases several times over. Get first-hand insights into why our customers built the facilities, why RIXEN is a key element in their implementation, and learn how the customers' different visions were set up for success right from the start.
Theme Park

Pampa Cable Park, Buenos Aires, Argentina

The Pampa Cable Park is located in the middle of nowhere in the forest of the Delta Islands of the Parana River near Buenos Aires.

"Since our infrastructure here in the forest is not very well designed, we were looking for Full Size Cables that would fully perform their functions and run reliably in any weather conditions. We consulted many operators and experts who have worked on Full Size Cables for years and unanimously got a recommendation for RIXEN. Now the Full Size Cable has been running for several years without any complications." - Luciano Chedrese, co-owner Pampa Cable Park

Watch success story
Theme Park

Hooksieler Skiterrassen, Wangerland, Germany

The Hooksieler Skiterrassen is an event location on the German North Sea coast. In addition to water sports such as SUP, pedal boat or the beach area, there is a large water terrace with gastronomy, a wedding location and much more that the heart of tourists desires.

"Together with RIXEN, the facility was planned and built. Even today, they are an important partner when it comes to ensuring that the facility runs reliably. Be it through the supply of spare parts, consultations on technical processes or regular staff training sessions that contribute to a safe working environment." - Anja Seidl-Vogt and Hans-Ott Vogt, operators Hooksieler Skiterrassen

Tourismus

Wasserskipark Damp, Germany

"In 2004, the tourism manager of the town of Damp approached me that the town needed a new attraction. Damp is a vacation destination on the German Baltic Sea and a water ski as well as wakeboard facility is just the right tourism magnet. My brother built the neighboring campground and thus we have created an attractive offer for young guests, which of course also benefits the town. In the meantime, I have handed over the facility to my son. Several generations will be able to make a good living from the investment in the grounds, the lake, the buildings and of course the water ski facility. With his invention, Bruno Rixen has made a lifelong dream possible for my family and created a lucrative family business." - Cengiz Ögretici, Founder Waterski Park Damp

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